A lot of our information is provided by the manufacturers and as such describe outers or pack size as opposed to the retail unit of 1.
We correct these as and when we find them, but with such a large range of products, I`m sure you appreciate it is not possible to extract every one prior to publication.
As our payments are processed via a secure third party at the time you place your order, please note that our contract with you is not binding until we confirm receipt and dispatch the items to your address.
System or Technical errors
Tannertrading.co.uk try to provide data about products, and product packaging to the best of our ability. We provide product pictures and full descriptions as available. We can not be held liable for system malfunctions or incorrect packaging information. Selling price may reflect single item, when in fact the product is packed as a set of more than one. This information is provided to us by the manufacturer of the product. If an error occurs, we will contact you as soon as possible to try and fix the problem.
Due to the dynamic driven content of the web site, posting errors can be made from time to time directly from the database. Tannertrading.co.uk can not be held liable for postings made by malfunction or system error.
If for some reason, you do not receive the product as stated, contact us immediately.
Tannertrading.co.uk accept different options for payment. Credit Card, Debit Card, PayPal or Cheque. You will be presented with these options when you check out. All cheques returned by your bank will carry a £25 return cheque fee.
DAMAGE TO GOODS IN TRANSIT
Where some or all of the Goods have been damaged in transit (or have failed to arrive at the Authority after dispatch by the Supplier) the Supplier shall either repair or replace the Goods in question (at the choice of the Authority) provided always that: a) in the case of damage in transit the Authority has informed the Supplier of the damage within 15 days of receiving the Goods; and b) in the case of non-delivery and where the Supplier has notified the Authority of the intended date of delivery, the Authority has informed the Supplier within 10 days of the notified delivery date that the Goods have not been received.
You agree to indemnify and hold Tannertrading.co.uk, and its parent company, subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the these terms, or your violation of any rights of another. Due to the dynamic driven content of the web site, posting errors can be made from time to time directly from the database. Tannertrading.co.uk can not be held liable for postings made by malfunction or system error.
No Resale of Product Or Service
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the service, without written permission.
Modifications to Service
Tannertrading.co.uk reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) and/or merchandise with or without notice. You agree that Tannertrading.co.uk shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service or merchandise.
Dealings With Advertisers
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that Tannertrading.co.uk shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Service.
The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Tannertrading.co.uk has no control over such sites and resources, you acknowledge and agree that Tannertrading.co.uk is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible nor liable for any content, advertising, products, or other materials on, or available from, such sites or resources. You further acknowledge and agree that Tannertrading.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Tannertrading.co.uk EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANDISE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Tannertrading.co.uk MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Tannertrading.co.uk OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT Tannertrading.co.uk SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Tannertrading.co.uk HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.
EXCLUSIONS AND LIMITATIONS
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS THAT MAY NOT APPLY TO YOU.
Notices to you may be made via either email or regular mail. The Service may also provide notices of changes to these terms or other matters by displaying notices or links to notices to you generally on the Service.
Copyrights and Copyright Agents
Tannertrading.co.uk respects the intellectual property of others, and we ask our users to do the same. This site is copyright© 2009 and no duplications or reuse of any or part of its contents may be granted without the expressed written consent of Tannertrading.co.uk.
These terms constitute the entire agreement between you and Tannertrading.co.uk and governs your use of the Service, superseding any prior agreements between you and Tannertrading.co.uk. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. These terms and the relationship between you and Tannertrading.co.uk shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. You and Tannertrading.co.uk agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom
Customers must return unwanted items to us within 14 days of receipt. This does not affect your statutory rights.
The delivery charge is non-refundable except in cases where the goods are faulty.
All unwanted returns must be sent back in a resalable manner if not we refuse the right to a full or partial refund.
FAULTY ITEMS: PLEASE NOTE THAT IF YOU DISCOVER A FAULTY ITEM WE SHALL ENDEAVOUR TO SEND YOU OUT A REPLACEMENT. ALL FAULTY ITEMS NEED TO BE RETURNED TO US AS SOON AS POSSIBLE. WHEN RETURNING FAULTY GOODS PLEASE ENSURE PROOF OF POSTING. IF WE DO NOT RECEIVE THE FAULTY ITEMS BACK YOU WILL BE CHARGED THE FULL REPLACEMENT COST.
Please Note: Due to Health & Safety At Work Regulations, we require any used faulty goods to be returned into us in a clean condition before we accept them and issue a refund.
If you find that the clippers are unsuitable or not exactly what you were looking for, you are welcome to send them back for a full refund. This must be done within 14 days of purchase. Your clippers must be returned UNUSED and in the original packaging along with a copy of the purchase receipt. You will be required to arrange and pay for the return of the clippers and they should be well packed and clearly labelled.
No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the products SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available via the link below:
If you have a complaint about the quality of a veterinary medicine, please contact us in the first instance. You can find our details of how to contact us here: https://www.tannertrading.co.uk/contact/
If you have a complaint about the quality of a veterinary medicine supplied by ourselves, you can contact the VMD; firstname.lastname@example.org. Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about the non‐medicinal products.
VMD Product Infromation Database:
Please use the following link to acces the VMD's Product Information Database here: https://www.vmd.defra.gov.uk/ProductInformationDatabase/
SQP (RAMA) Details:
We have our own on site SQP (RAMA) Registered Animal Medicines advisor Mr Martin Webb R-SQP - QR15773. He is responsible for the supply of veterinary medicines classed as POM-VPS/ NFA-VPS. His registration details can be found here: Defra SQP (RAMA) Database
Please note, POM-VPS and NFA- VPS products (animal medicines) can only be prescribed and sold for use on the species in which the product is licensed for.
E.G., a product which is licensed for sheep, cannot be sold off label for use in goats. Certain ivermectin products cannot be sold off label for use in poultry, and some horse wormers are not licensed for use in donkeys.
We apologise for any inconvenience.
AIRS - Accredited internet retailer scheme
AIRS is a voluntary scheme launched by the VMD to facilitate self-regulation by UK based internet retailers and compliance with the Veterinary Medicines Regulations. The following link is a list of currently accredited websites that sell authorised veterinary medicines: AIRS - Retailer Database
It is an offence to:
1. Alter a prescription issued by a vet, pharmacist or SQP e.g.
2. Fraudulently produce a prescription e.g.
Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police.
Company Registration No: 08617166
Company Name: TANNER TRADING LTD